Contact
We're here.
No bots, no hold music.
Have a question, bug report, or billing issue? Reach us directly. We respond to all inquiries within 1 business day.
✉️
General Support
Questions about your account, tax forms, or how the platform works.
support@usefylr.app
🔒
Security Issues
Vulnerability reports, responsible disclosure, or data concerns.
security@usefylr.app
What to Expect
1
Acknowledgement — within 4 hours
You'll receive a confirmation that we received your message during business hours (Mon–Fri, 9am–6pm ET).
2
Resolution — within 1 business day
Most account and billing issues are resolved same day. Complex technical issues may take up to 2 business days.
3
Follow-up — always
We follow up on every ticket until it's fully resolved. No tickets fall through the cracks.
.fylr is tax preparation software. We cannot provide legal or tax advice. For IRS inquiries, contact the IRS directly at 1-800-829-1040.